Customer Service Representative-Film and Television

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We are seeking a dynamic <strong>Customer Service Representative</strong> who enjoys a variety of tasks and responsibilities and is eager to learn new skills. Team members will learn all aspects of the services we provide in order to assist our clients. The right candidate has a passion for customer service and a working knowledge of the film/tv industry. They will contribute creatively and share their perspective for improving customer service and user interface. All team members are currently working <strong>REMOTELY. </strong> We are seeking to add team members who are based in California.<br><br><strong>Responsibilities<br><br></strong>Please read the FULL DESCRIPTION before applying.<br><br><ul><li>Customer support for Actors, Talent Representatives, Casting Directors and Filmmakers </li><li>Email, phone, and chat support </li><li>Liaison with Casting regarding their projects </li><li>Proofread, write and copy edit </li><li>Outreach, seminars and demos: train new users and participate in educational seminars and events </li><li>Provide technical support and instruction on how to navigate our site and services (one-on-one and to larger groups) </li><li>Work with our other offices to provide a cohesive customer support experience </li><li>Stay up-to-date on new product features, and site improvements</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...