[Remote] Pro Solutions Center Representative I

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Note: The job is a remote job and is open to candidates in USA. Lowe's Companies, Inc. is a leading home improvement retailer, and they are seeking a Pro Solutions Center Representative I to support their centralized support model. This role involves generating quotes, processing orders, and collaborating with Pro Customers and sales teams to ensure timely and accurate service.


Responsibilities

  • Process simple quotes, orders, and returns by various forms of external means such as incoming calls, email, and fax
  • Informs customers of sales promotions while also suggestive selling product lines
  • Resolves product or service questions while determining the best solution within standard company timelines
  • Partners with shipping, receiving and transportation to fact-find and troubleshoot issues and communicate to outside sales or external customers accordingly
  • Maintains a positive, empathetic, and professional attitude with internal and external customers
  • Strives to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests
  • Works within system-based work queue to identify activities ready for review
  • Sends, receives, and responds to questions from Pro Customers, stores and Pro outside sales reps related to quote and order details
  • Adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote
  • Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process

Skills

  • 2 years' experience in a call center, office administration, high volume retail, service support, or similar work environment
  • Basic math and reading comprehension skills
  • Basic computer skills, including working knowledge of Microsoft Office
  • Ability to problem solve with a positive, can-do attitude
  • Ability to multi-task, prioritize and manage time effectively
  • Infor Cloud Suite Experience

Benefits

  • Health, Dental and Vision insurance
  • Life and Disability insurance
  • Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
  • Flexible spending and health savings accounts
  • 401(k) Retirement account with company match
  • Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
  • Education support programs, including tuition assistance and trade skills scholarships
  • Business Travel Accident insurance
  • Maternity and Parental leave
  • Adoption assistance
  • Lowe's Associate Discount and broad discount platform
  • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Company Overview

  • Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. It was founded in 1921, and is headquartered in Mooresville, North Carolina, USA, with a workforce of 10001+ employees. Its website is

    • Company H1B Sponsorship

  • Lowe's Companies, Inc. has a track record of offering H1B sponsorships, with 389 in 2025, 310 in 2024, 388 in 2023, 357 in 2022, 242 in 2021, 394 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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