[Remote] Manager, HR Consulting Services

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Note: The job is a remote job and is open to candidates in USA. BambooHR is a company focused on transforming HR through innovative people intelligence solutions. They are seeking a strategic leader to oversee multiple specialized HR services functions, ensuring operational excellence and a superior customer experience while leveraging AI tools for efficiency.


Responsibilities

  • Lead and Develop High-Performing Teams: Oversee Payroll Custom Reporting, Professional Services Fulfillment, and Technical Specialist teams, fostering a culture aligned with BambooHR’s Core Values and CX service standards
  • Drive Operational Excellence: Identify efficiency gaps, streamline workflows, and implement scalable processes that support growth, increase utilization, and improve client retention
  • Protect the Client Experience: Manage and de-escalate complex situations with clients and internal teams. Collaborate with Payroll, Product, Engineering, and CX teams. Make sure that issues are resolved thoughtfully, on time, and successfully
  • Own Performance Metrics: Establish and track key performance indicators. These indicators include quality, timeliness, accuracy, utilization, and client satisfaction. This tracking will help promote accountability and support ongoing improvement
  • Develop Leaders and Experts: Coach and mentor direct reports, including senior-level talent, through regular feedback, performance conversations, and career growth planning
  • Strengthen Cross-Functional Partnerships: Collaborate closely with internal stakeholders to improve service delivery models, influence roadmap priorities, and ensure operational alignment
  • Champion Compliance and Data Integrity: Ensure adherence to data privacy standards, internal controls, and best practices to maintain client trust and operational excellence
  • AI Fluency and Agility: Drive AI adoption across teams by modeling effective AI usage, identifying workflow improvements, encouraging experimentation, and helping teams continuously evolve alongside changing business needs

Skills

  • 5+ years of experience in HR, HR consulting, professional services, customer experience, payroll operations, or related operational environments, including 2- 4+ years of people leadership experience
  • Experience leading customer-facing operational, consulting, or service delivery teams in fast-paced or scaling environments
  • Strong operational mindset with experience improving processes, managing KPIs, and driving accountability
  • Experience coaching and developing employees in customer-facing, consulting, or advisory environments
  • Strong communication, collaboration, and stakeholder management skills
  • Experience managing escalations and navigating complex customer scenarios with professionalism and sound judgment
  • Strong analytical and problem-solving skills with the ability to leverage data to drive operational improvements
  • Comfort operating in ambiguity and helping teams navigate growth and change
  • Proficiency with business systems and productivity tools such as Google Workspace, CRM systems, reporting tools, and operational platforms
  • Experience within HR consulting, HRO, PEO, payroll services, or HR technology environments
  • Experience supporting HR, payroll, or professional services functions in a SaaS organization
  • Familiarity with BambooHR Payroll, payroll reporting structures, or file feed workflows
  • Experience scaling service delivery or consulting teams in a high-growth environment
  • Strong business acumen with the ability to connect operational improvements to customer outcomes and retention
  • Experience implementing operational improvement frameworks (Lean, Six Sigma, or similar)
  • Experience leveraging AI tools to improve workflows, team productivity, or customer experience

Benefits

  • Comprehensive health, life, and disability insurance
  • Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
  • 401k plans with up to 6% company match
  • $2000 Paid-Paid Vacation bonus
  • EAP through Headspace

Company Overview

  • BambooHR is a SaaS-based company providing subscription-based HR software for SMEs. It was founded in 2008, and is headquartered in Lindon, Utah, USA, with a workforce of 1001-5000 employees. Its website is http://www.BambooHR.com.

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