Entry Level Training Associate - Work From Home

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<p>We’re a <strong>leading provider of insurance and supplemental benefits</strong>, proudly serving members across North America. Our organization is built on <strong>value, transparency, and integrity</strong>, and we take pride in delivering exceptional service to every client we work with.</p><p>We’re currently seeking <strong>motivated, service-oriented individuals</strong> with strong communication skills to join our growing team as <strong>Sales and Customer Service Representatives</strong>.</p><hr><h3><strong>About Us</strong></h3><p>For more than <strong>68 years</strong>, our organization has partnered with over <strong>40,000 labor unions and associations</strong> — including organizations within the <strong>NFL, NBA, and MLB</strong> — serving over <strong>5 million members</strong> and counting. With more than <strong>$58.9 billion of coverage in force</strong> and an <strong>A+ Superior Rating</strong> from AM Best for financial strength, we’re recognized as a trusted leader in our field.</p><p>Union members request our programs because standard workplace benefits are often reduced or lost after retirement or career changes. We provide <strong>permanent, reliable protection</strong> to ensure families remain covered for life.</p><p>Our company has been consistently recognized as one of the <strong>top workplaces in North America</strong>, earning <strong>Best Workplace Awards (2017–2019)</strong> and ranking among <strong>Forbes’ Top 25 Happiest Companies to Work For</strong>.</p><hr><h3><strong>Day-to-Day Responsibilities</strong></h3><ul><li><p>Managing <strong>inbound and outbound calls</strong> with union members</p></li><li><p><strong>Scheduling and conducting virtual appointments</strong></p></li><li><p><strong>Presenting benefits programs</strong> in a professional and engaging manner</p></li><li><p>Completing <strong>digital applications and required documentation</strong> accurately</p></li><li><p>Maintaining <strong>quality control and compliance standards</strong></p></li><li><p>Participating in <strong>ongoing leadership and development training</strong></p></li></ul><hr><h3><strong>What We Offer</strong></h3><ul><li><p><strong>Weekly advances and bonuses</strong> – First-year average income of <strong>$55K+</strong></p></li><li><p><strong>Long-term career progression</strong> and advancement opportunities</p></li><li><p><strong>Flexible work hours</strong> and scheduling freedom</p></li><li><p><strong>Remote work-from-home</strong> options</p></li><li><p><strong>Residual income potential</strong> – earn ongoing income from past performance</p></li><li><p><strong>Full health benefits package</strong> – including medical, dental, and life insurance</p></li><li><p><strong>Hands-on mentorship and 1-on-1 training</strong></p></li><li><p><strong>All-expenses-paid annual trips</strong> to exciting destinations such as <strong>Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas</strong></p></li></ul><hr><h3><strong>Minimum Qualifications</strong></h3><ul><li><p>Strong <strong>communication and time management skills</strong></p></li><li><p><strong>18 years of age or older</strong></p></li><li><p><strong>High school diploma</strong> (post-secondary education preferred but not required)</p></li><li><p>Prior <strong>customer service or retail experience</strong> is an asset</p></li><li><p>Comfortable using <strong>computers and video conferencing tools</strong></p></li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...