COMPANY SUMMARY
Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observation Deck, ranked the #1 Top Attraction in New York City for the fifth consecutive year in Tripadvisor’s 2026 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of March 31, 2026, ESRT’s portfolio is comprised of approximately 8.0 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.
POSITION SUMMARY
Empire State Realty Trust (ESRT) is seeking a Custodian to join our team. The Custodian will be responsible for cleaning commercial building common areas and office space including kitchen and restroom maintenance.
RESPONSIBILITIES
- Ability to lift and transport supplies delivered to ESRT.
- Assist with all aspects of sweeping, mopping, vacuuming, cleaning and disinfecting (corridors, bathrooms, offices, lobby, elevators, loading docks, air conditioning units, sidewalks, stairs, snow removal, lay out rain mats etc.) if management deems necessary.
- Clean all corridors, grills, louvers, saddles, tracks, and ceiling vents of dust and debris build up.
- Keep compliant with all recycling initiatives and responsibilities.
- Communicate with tenants and guests in a timely, respectful, and professional manner
- Comply with ESRT quality assurance expectations and standards.
- Maintain positive working relationships with co-workers.
- Report any damages and issues to the management office along with supporting in minor fixes such as replacement of all lights that are burnt out.
- Respond and Complete all work order requests by end of day and submit daily report cards
- Shovel snow and apply salt when snow or icy conditions exist.
- Utilize all safety equipment, PPE, and material while working.
- Will be expected to inspect areas and fill out inspection reports.
- Work as directed by supervisor or designee
- Take inventory of all supplies weekly and give information to management team
WHAT SUCCESS LOOKS LIKE
- A successful Commercial Cleaner keeps all areas clean, safe, and compliant with ESRT standards. They complete tasks efficiently, respond to work orders promptly, maintain accurate reports, and follow safety and recycling protocols. Success means being reliable, detail-oriented, and professional while ensuring a welcoming environment and working well with the team.
REQUIRED SKILLS/ABILITIES
- Positive, can-do attitude
- Organizational skills
- Communication skills
- Flexibility
EDUCATION & EXPERIENCE
- Minimum 2 years’ experience in commercial cleaning
PHYSICAL REQUIREMENTS
- Must be available to work evenings/overtime if needed
- Must be able to work on higher floors within a high-rise as needed
- Must be able to bend, stretch, climb stairs and walk for extended period of time
WHAT YOU CAN EXPECT
At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
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Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
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Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
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Dependable – you take a strong sense of ownership and accountability over your work
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Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
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Curious – you consistently look for new ways to work smarter, not just harder
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Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
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Positive – you possess a service-oriented attitude with excellent follow through
BENEFITS
- Benefits as per Local 32BJ Collective Bargaining Agreement.
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
