Entry Level Customer Service Specialist

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Build a Career That Makes a DifferenceA career should be more than just a paycheck. It should give you purpose, flexibility, and the chance to make a real impact every day. We're looking for individuals who care about helping others and who are ready to grow in a supportive, high-growth environment. What You'll DoGuide families through their available benefits and explain coverage in simple terms Find solutions that fit each person's unique needs and situation Stay connected by providing follow-up service and ongoing support Earn trust by being a reliable point of contact with professionalism and empathy Growth OpportunitiesStart strong with full training and clear processes to set you up for success Expand your skills through mentorship, coaching, and hands-on experience Advance quickly into leadership and development opportunities based on performance Shape your future with a career path built around results, not tenure Why You'll Love It HerePurpose-driven work that directly helps families feel secure about their future Flexibility with 100% remote work and the freedom to create your own schedule Career advancement with structured training and leadership development programs Recognition & rewards including bonuses, incentives, and luxury travel (past trips included Dubai, Dublin, Ibiza, and Tulum) Supportive culture where your growth and contributions are valued Who Thrives HereStrong communicators who enjoy connecting with people Organized and detail-oriented problem solvers Independent self-starters who also work well in a team Adaptable, resilient individuals motivated to learn and grow

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...