Service Desk Analyst

Other Jobs To Apply

<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/gallery_picture-v6/image_uploads/acb8632e-3901-474a-a942-33d37947b3df/original.png" alt="9. LinkedIn Profile Banner Template.png" title="" data-alignment="left"></figure><p><br>WE ARE HIRING A SERVICE DESK ANALYST</p><p>Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?</p><p>If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.</p><p>At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.</p><p>We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.</p><p>We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.<br></p><p><strong>Here are a few things that we've got to offer:</strong></p><ul><li><p>Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - <a target="_blank" href="https://www.tlcworldwide.com/our-clients/">Check out our clients</a></p></li><li><p>Weekly webinars to support your development through our People Academy</p></li><li><p>Annual TLC Wellness Week and programmes throughout the year</p></li><li><p>TLC Culture Club - including seasonal social events, tasty lunches & more</p></li><li><p>TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave</p></li><li><p>TLC Rise - supporting and empowering women into leadership roles</p></li><li><p>'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits</p></li><li><p>TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme</p></li></ul><p><strong>What you'll be doing:</strong></p><ul><li><p>Be the first line of defence for IT issues, managing our service desk like a pro</p></li><li><p>Set up and manage user accounts, laptops, and printers</p></li><li><p>Administer DNS using GoDaddy and manage Zendesk campaigns</p></li><li><p>Support our remote teams with meeting room technology</p></li><li><p>Troubleshoot Dynamics 365 and assist with various IT projects</p></li><li><p>Learn and master our in-house developed platform</p></li></ul><p><strong>Who we're looking for:</strong></p><ul><li><p>Some experience as a 1st/2nd line IT Support Analyst</p></li><li><p>Expertise in Windows 10/11, Microsoft 365, and Dynamics 365</p></li><li><p>Knowledge of Microsoft Endpoint Manager (Intune), Active Directory, and Azure AD</p></li><li><p>Experience with Apple Remote Desktop, JAMF, and Zendesk administration</p></li><li><p>Excellent problem-solving skills and the ability to document your work clearly</p></li><li><p>Strong communication skills, including working with non-native English speakers</p></li><li><p>A proactive mindset and the ability to identify root causes and propose solutions</p></li><li><p>Recent graduates with relevant skills and certifications are encouraged to apply!</p></li></ul><ul><li><p>Microsoft and Apple certifications (desirable)</p></li><li><p>Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900) (desirable)<br></p></li></ul><p>Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.</p><p>At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.</p><p>A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.</p><p>If you're excited by everything we've told you, then it's time to apply!</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...