Police Call Taker

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About the position

The City of Bakersfield is seeking dedicated individuals to join our team as Police Call Takers. This full-time position is essential in ensuring the safety and security of our community by effectively managing emergency and non-emergency calls. As a Police Call Taker, you will be the first point of contact for individuals seeking assistance from law enforcement. Your role will involve receiving calls, assessing the nature of the situation, and dispatching the appropriate resources to respond. This position requires excellent communication skills, the ability to remain calm under pressure, and a commitment to serving the public with professionalism and empathy. In this role, you will be responsible for accurately documenting calls, providing information to callers, and coordinating with police officers and other emergency services. You will also be required to complete a Public Safety Dispatcher Basic Course certified by the California Commission on Peace Officer Standards and Training. Successful completion of this course will allow you to promote to the classification of Police Dispatcher I, where you will take on additional responsibilities and have the opportunity for career advancement within the department. The ideal candidate will possess strong multitasking abilities, attention to detail, and the capacity to work in a fast-paced environment. You will be expected to handle sensitive information with discretion and maintain a high level of professionalism at all times. This position is critical to the operations of the police department and plays a vital role in community safety.

Responsibilities

  • Receive and assess emergency and non-emergency calls for service.
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  • Document calls accurately and efficiently in the dispatch system.
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  • Provide information and assistance to callers as needed.
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  • Coordinate with police officers and other emergency services for response.
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  • Complete a Public Safety Dispatcher Basic Course as required.
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  • Promote to Police Dispatcher I upon successful completion of training and meeting requirements.

Requirements

  • Must have at least 1 year of experience in a related field or entry-level position.
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  • Ability to complete a Public Safety Dispatcher Basic Course certified by the California Commission on Peace Officer Standards and Training.
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  • Strong communication skills, both verbal and written.
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  • Ability to remain calm and composed in high-pressure situations.
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  • Proficient in multitasking and managing multiple priorities.

Nice-to-haves

  • Experience in a call center or emergency services environment.
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  • Familiarity with law enforcement procedures and terminology.

Benefits

  • Competitive hourly wage ranging from $23.31 to $28.34.
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  • Opportunities for career advancement within the police department.
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  • Comprehensive training programs for professional development.
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