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Job Description... Would You Like To Join One Of The Largest Teams In Microsoft Azure Engineering? Are You Constantly Thinking About Your Customers And Focusing On Improving Their Experience? Are You Passionate About Cloud Computing And Love Solving The Toughest Problems? Join Us As People Who Are Passionate About Cloud Computing And Believe That Good Support Is Essential To Good Customer Service. We Are Azure Customer Experience Engineering, The Global Azure Engineering Support Organization (Part Of The Azure Customer Experience Group) That Provides Customer-Centric Support With An Engineering Mindset. As A Senior Customer Experience Engineer, You Will Be The Primary Support And Engineering Representative Responsible For Our Customers' Azure Support Experience, Resolving Complex Critical Issues And Supporting Customer Projects Keys On Azure. You Will Also Act As The Customer Spokesperson In Azure To Resolve Issues And Support Critical Platform Development/Support Needs For Customers. In This Role, You Will Work Collaboratively With The Functional Team (Customer Success Manager, Cloud Solution Architects, and Support Escalation Engineers) And Azure Engineering Teams With Our Mission To Turn Azure Customers Into Fans With Technical Support Of World Class. Microsoft's Mission Is To Empower Everyone And Every Organization Around The World To Achieve More. As Employees, We Come Together With The Desire To Grow, Inspire Others Through Innovation, And Work Together To Achieve Common Goals. Every Day, We Create A Culture Of Inclusion Where Everyone Can Succeed At Work And Beyond Because We Value Respect, Integrity And Accountability. Eligibility Mandatory / Minimum: • Bachelor's Degree In Engineering, Computer Science, Or A Related Field And At Least 4 Years Of Experience In The Software Industry Or Equivalent Knowledge. Other Requirements: • Candidates Must Be Able To Comply With Microsoft, Customer, And/Or Government Security Regulations. • These Requirements Include But Are Not Limited To, Security Checks Such As: • Microsoft Cloud Background Check: This Position Requires Passing A Microsoft Cloud Background Check Upon Hire/Transfer And Every Two Years Thereafter. Additional Traits/Qualifications: • Bachelor's Degree In Engineering, Computer Science, Or A Related Field And 8+ Years Of Experience In Software Engineering • OR Master's Degree In Engineering Or Related Field And At Least 3 Years Of Experience In Technology-Related Software Or Equivalent Knowledge. • Over 2 Years Of Customer Service • Excellent Communication Skills: Ability To Empathize With Customers And Convey Their Trust. Ability To Explain Technical Issues To A Broad Audience. • You Can Prioritize And Advocate For Your Customers' Needs Through The Appropriate Channels. Take Ownership And Work To Resolve Problems. • Skills: Some Understanding Of Cloud Computing Technologies. Possibly Demonstrate Excellence In One Or More Of The Following Areas: • Core Iaas: Compute, Storage, Networking, Availability • Data And Big Data Platform: SQL Server, Azure SQL DB, Hdinsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory/Data Brick • Azure Paas Services: Redis Cache, Service Bus, Event Hub, Cloud Services, IoT Suite, Mobile Apps, Etc. • Certificates And Authentication: SSO/Federation, AD/Azure AD, ADFS, Etc. Cosmos DB, Azure Kubernetes Service • Experience Using One Or More Automation Languages ??(Powershell, Python, C#, Open Source). Responsibility Technology-Oriented: • Use Engineering Tools, Customer Support, And Direct Customer Feedback To Identify And Report Product Defects/Signs, Defective Equipment, Or Customer Merchandise Issues. With Minimal Supervision, You Will Track Customer Issues, Work With Customers And Partners To Understand Issues, Notify Them Of Active Events, And Communicate Progress And Next Steps To Customers. With Minimal Guidance, Facilitate Or Investigate And Resolve Issues Using Diagnostics. • Collect Customer And Partner Feedback To Learn More About Product Usage And Identify Features, Knowledge Gaps, And Key Performance Indicators (KPIs) Of Current Products. Improve Products By Implementing New Features/Tools With Minimal Guidance. • We Help Customers And Partners Stay Up To Date On Best Practices By Sharing Content Through Various Forums. Identify Content Enhancements Or Troubleshooting Guides. Helps You Implement Automation Of Complex Solutions For Your Team. • Identify And Implement Potential Development Opportunities In Products And Business Processes (e.g., Shadowing, Training) For Growth And Development And Demonstrate The Ability/Skills To Resolve Customer Issues. Customer Solution Lifecycle Management: • We Perform Health Checks To Ensure That The Customer's Environment (E.G. Products, Services, Features) Is Correctly Configured And Configured For Deployment. With Little Guidance, We Provide Customers With Guidance On How To Understand And Use The New Text. Serve As A Liaison Between The Engi

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...