American Express Careers - Work from Home - Malaysia Jobs

Job Description American Express, a renowned leader in the financial services industry, is seeking dedicated and customer-centric individuals to join our team. With a history spanning over 170 years, American Express is known for its commitment to providing exceptional customer service, financial expertise, and innovative solutions to millions of customers worldwide. As we continue to grow and adapt to changing customer needs, we are proud to offer remote opportunities for talented professionals to thrive in a dynamic and supportive work environment. Position Overview: Are you passionate about delivering world-class customer service? Do you thrive in a remote work setting? If so, American Express Careers - Work from Home has the perfect opportunity for you. We are looking for Remote Customer Service Representatives to join our team and be the voice of American Express for our valued customers. Key Responsibilities: Provide outstanding customer service by actively listening, responding, and resolving customer inquiries via phone, email, and chat. Educate customers on American Express products and services, assisting them in making informed financial decisions. Identify and assess customer needs, offering tailored solutions and product recommendations when appropriate. Process customer transactions, including card activations, balance inquiries, and dispute resolutions. Maintain accurate and up-to-date customer records while adhering to security and privacy guidelines. Collaborate with team members and cross-functional departments to address customer issues effectively. Stay updated on industry trends and product knowledge to better serve our customers. Required Skills: Strong interpersonal and communication skills, both written and verbal. Demonstrated passion for delivering exceptional customer service. Ability to work independently and efficiently in a remote work environment. Problem-solving skills and the ability to think critically. Basic computer proficiency and the ability to navigate multiple software applications. Flexibility to work various shifts, including weekends and holidays. High school diploma or equivalent; some college education preferred. Why Join American Express Careers - Work from Home? Competitive compensation and benefits package. Extensive training and ongoing professional development opportunities. Access to a supportive and collaborative team environment. Career growth and advancement potential within a global organization. The opportunity to work for a respected industry leader from the comfort of your own home. How to Apply: If you are passionate about delivering exceptional customer service and are ready to embark on a rewarding remote career journey with American Express, we encourage you to apply today. Visit our American Express Careers - Work from Home website to submit your application and join our team of dedicated professionals committed to excellence. At American Express, we believe in fostering an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...