Inbound Customer Service Representative - (JL)

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<p><strong>METACOM BUSINESS PROCESS OUTSOURCING SOLUTIONS INC.</strong></p><p></p><p>Is currently looking for:</p><p></p><p><strong>INBOUND CUSTOMER SERVICE REPRESENTATIVE - (JL)</strong></p><p></p><p><strong>Job Description:</strong></p><ul><li><p>Handle inbound and/or outbound customer interactions across multiple accounts such as <strong>Telco, Travel, Banking, and Financial Services</strong></p></li><li><p>Respond to customer inquiries related to billing, account management, service requests, and general concerns</p></li><li><p>Provide accurate information and appropriate solutions based on account-specific policies and procedures</p></li><li><p>Resolve customer issues professionally while maintaining high customer satisfaction</p></li><li><p>Escalate complex concerns to the appropriate department when necessary</p></li><li><p>Document customer interactions and ensure records are accurate and up to date</p></li><li><p>Follow company guidelines, quality standards, and data privacy policies</p></li><li><p>Meet or exceed performance metrics including productivity, quality, and customer satisfaction</p></li></ul><p><strong>Qualifications:</strong></p><ul><li><p>Strong communication and customer service skills</p></li><li><p>Ability to adapt quickly to different accounts and processes</p></li><li><p>Basic computer and multitasking skills</p></li><li><p>Willingness to work onsite and on shifting schedules (if applicable)</p></li><li><p>BPO/CSR experience is an advantage but not required</p></li></ul><h2><strong>What We Offer</strong></h2><ul><li><p>Competitive salary package with performance-based incentives</p></li><li><p>Paid training to prepare you for handling multiple accounts</p></li><li><p>Opportunities for career growth and internal promotions</p></li><li><p>Supportive and collaborative work environment</p></li><li><p>HMO and health benefits (upon regularization, if applicable)</p></li><li><p>Paid leaves and government-mandated benefits</p></li><li><p>Stable employment with a reputable company</p></li><li><p>Onsite support and continuous learning opportunities</p></li></ul><p><strong>Earn PHP 15,000 – PHP 28,000 monthly</strong> </p><p></p><p><strong>Sign-On Bonus</strong> offered for selected accounts!</p>

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