Immediate Hiring: Online Customer Support – Fully Remote – Paid Training

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Job Summary

Progressive Technology is seeking enthusiastic, reliable, and customer-focused individuals to join our team as Online Customer Support Representatives. This fully remote position offers paid training, long-term growth opportunities, and the chance to work with a dynamic team dedicated to delivering exceptional customer service. In this role, you will assist customers through chat, email, and online support channels, ensuring quick, accurate, and friendly resolutions to their inquiries.

Key Responsibilities

  • Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.

  • Provide accurate information about products, services, and troubleshooting steps.

  • Identify customer needs and offer appropriate solutions or escalate issues when needed.

  • Maintain detailed and accurate records of all customer interactions.

  • Assist in improving customer support processes by sharing feedback and reporting any recurring issues.

  • Collaborate with team members and supervisors to ensure high customer satisfaction metrics.

  • Follow training guidelines, company policies, and quality standards at all times.

Required Skills and Qualifications

  • Excellent written communication skills in English.

  • Strong customer-service mindset and problem-solving abilities.

  • Ability to multitask and work efficiently in a fast-paced environment.

  • Basic computer literacy, including comfort with typing, navigating online tools, and using chat/email systems.

  • Ability to remain calm, patient, and professional when handling customer concerns.

  • Self-motivated, disciplined, and capable of working independently from home.

Experience

  • No prior customer service experience required—paid training is provided.

  • Experience in online support, call centers, or customer-facing roles is an added advantage.

Working Hours

  • Fully remote role with flexible scheduling options.

  • Shifts may include mornings, evenings, weekends, or holidays depending on business needs.

  • Full-time and part-time positions available.

Knowledge, Skills, and Abilities

  • Knowledge of basic troubleshooting for common customer issues.

  • Ability to quickly learn company products, support tools, and communication platforms.

  • Strong interpersonal skills and a positive, customer-first attitude.

  • Time-management skills with the ability to prioritize tasks effectively.

  • Adaptability to new systems, processes, and team requirements.

Benefits

  • Competitive salary with performance-based incentives.

  • Paid training from day one.

  • Flexible work-from-home environment.

  • Opportunities for promotion and skill development.

  • Supportive leadership and collaborative team culture.

  • Health and wellness support (benefits vary by region).

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our team with the training, tools, and support they need to thrive. You will be part of a forward-thinking company committed to innovation, employee growth, and creating exceptional customer experiences. Whether you are starting your career or looking to advance it, we offer stability, flexibility, and meaningful work that makes a real impact.

How to Apply

Interested candidates can apply by submitting their updated resume along with a brief introduction highlighting their interest in remote customer support. Shortlisted applicants will be contacted for an online assessment and virtual interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...