Helpline Counselor – Weekend Coverage

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Job Description:

  • Perform crisis/suicide intervention services
  • Conduct basic needs/safety assessments
  • Provide information, community service referrals, and supportive listening over phone or virtual chat

Requirements:

  • Be a Florida resident residing within the state
  • Have a secure, quiet, and confidential workspace with reliable internet
  • Be free from caregiver responsibilities during work hours
  • Be able to pass a level two (2) DCF background check and drug test prior to employment
  • Meet or exceed our education requirement:
    • - A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR- An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
  • Have a minimum typing speed of 30 WPM
  • Be comfortable with a phone and virtual chat-based work environment
  • Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete)
  • Commit to working full shifts on Saturdays and Sundays as part of your regular schedule

Benefits:

  • 100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
  • Dependent health, vision, and dental plans available for purchase
  • 403(b) retirement plan with potential for variable annual employer contribution
  • Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
  • Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
  • Nine (9) paid holidays throughout the year
  • 100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
  • Work supplies such as company laptop, mouse, headset, paper, and pens
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