Experienced Customer Support Representative – Freshers Jobs $25/Hour at arenaflex

Other Jobs To Apply

No other job posts for this day.

Introduction to arenaflex and the Industry arenaflex is a leading organization in the private sector, dedicated to providing top-tier service to its clients, stores, and partners. As a prominent player in the industry, arenaflex is committed to driving results and exceeding customer expectations. The company's contact center is a high-volume environment that handles over 10 million contacts annually, making it an exciting and challenging place to work. With a strong focus on growth, improvement, and career progression, arenaflex is the ideal place for career-minded, client-driven individuals to thrive. Job Overview As a Resolution Coordinator, Contact Center Operations at arenaflex, you will be responsible for presenting a high level of service to clients, stores, and partners via phone, chat, and email. Your application will be considered for various roles, including Goal Facilitator I, II, and III, based on your experience, evaluation results, and position availability. If you are a fresh graduate or a professional looking to start your career in customer support, this is an excellent opportunity to join a dynamic team and develop your skills. Key Responsibilities Handle a high volume of incoming calls, chats, and emails from clients, stores, and partners while navigating various systems to support responding to questions and resolving issues. Communicate professionally in a conversational manner while utilizing all suitable resources to ensure customer satisfaction. Be reliable, solid, issue-tackle, act with integrity, and be dedicated to making an impact. Work in a fast-paced environment and adapt to changing situations and priorities. Collaborate with team members to achieve common goals and objectives. Essential Qualifications To be successful in this role, you should possess the following essential qualifications: Bachelor's degree or equivalent. Ability to type at least 25 WPM. Proficiency with arenaflex Office programs (Outlook, Word). High school diploma or GED. Successful completion of obligatory training. Customer support experience (freshers are also welcome to apply). Preferred Qualifications While not essential, the following preferred qualifications will give you a competitive edge: Previous experience in a contact center or customer support environment. Knowledge of customer relationship management (CRM) software. Excellent problem-solving and analytical skills. Ability to work in a team environment and build strong relationships with colleagues. Strong communication and interpersonal skills. Skills and Competencies To excel in this role, you should possess the following skills and competencies: Strong customer service skills and a customer-centric approach. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing situations and priorities. Strong problem-solving and analytical skills. Ability to work effectively in a team environment and build strong relationships with colleagues. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our partners. As a Resolution Coordinator, Contact Center Operations, you will have access to various training and development programs, including: Obligatory training to ensure you have the skills and knowledge required to excel in your role. Opportunities for career progression and advancement within the company. Recognition and reward programs to motivate and inspire you to achieve your best. A dynamic and supportive work environment that encourages collaboration and teamwork. Work Environment and Company Culture arenaflex is a highly engaged team that values exceeding customer expectations, building relationships, career progression, and providing individual and team recognition. Our company culture is built on the following principles: A customer-centric approach that prioritizes customer satisfaction and loyalty. A collaborative and supportive work environment that encourages teamwork and open communication. A commitment to growth, improvement, and career progression. A focus on recognition and reward programs to motivate and inspire our partners. Compensation, Perks, and Benefits As a Resolution Coordinator, Contact Center Operations at arenaflex, you will be offered a competitive salary of $25/hour, as well as a range of perks and benefits, including: Comprehensive health and wellness programs. Retirement savings plans and pension schemes. Paid time off and vacation days. Opportunities for career advancement and professional growth. A dynamic and supportive work environment. Conclusion If you are a career-minded, client-driven individual who is passionate about providing top-tier customer support, we encourage you to apply for the Resolution Coordinator, Contact Center Operations role at arenaflex. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this is an excellent opportunity to join a dynamic team and take your career to the next level. Apply now and become a part of the arenaflex team! Apply for this job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...