Account Director – Regional Grocery, North America Licensed Coffeehouses

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Job Description:

  • Lead a team of account managers responsible for the day-to-day management of regional grocery licensees, providing coaching, direction, and performance oversight to drive consistent outcomes.
  • Own the health and performance of the regional grocery portfolio, identifying opportunities to accelerate growth, improve operational execution, and strengthen partner and customer experience.
  • Build and sustain strong licensee partnerships, acting as a trusted advisor and primary point of escalation while aligning on mutual goals, expectations, and long-term success.
  • Drive business reviews and performance routines with licensees, using data and insights to identify trends, diagnose challenges, and implement action plans.
  • Ensure operational excellence and brand standards, partnering with cross-functional teams and enablement resources to support compliance, readiness, and continuous improvement.
  • Translate enterprise strategies into actionable plans for licensees, ensuring successful execution of programs, promotions, and key initiatives.
  • Partner across licensed coffeehouse functions (strategy, enablement, operations, and product) to bring forward field insights and ensure solutions are practical and scalable.
  • Champion consistency within the Target/Regional Grocery archetype, helping define and scale best practices across similar licensee models.
  • Navigate complexity across US and Canada markets, ensuring alignment with regional nuances while maintaining enterprise standards.

Requirements:

  • Proven experience in account management, relationship management, or business development, ideally within retail, grocery, or licensed/franchise environments
  • Strong ability to lead and develop high-performing teams, including coaching and performance management
  • Demonstrated success managing complex, multi-unit or partner-operated businesses
  • Executive-level communication and influencing skills, with the ability to build trust and drive alignment with internal and external stakeholders
  • Experience using data and insights to drive business performance and decision-making
  • Ability to balance relationship management with operational rigor and accountability
  • Strong cross-functional collaboration skills within a matrixed organization
  • Experience working across North American markets (US and Canada) is a plus
  • 8+ years of experience leading accounts, partnerships, or large-scale business segments

Benefits:

  • medical, dental, vision, basic and supplemental life insurance
  • short-term and long-term disability
  • paid parental leave
  • family expansion reimbursement
  • paid vacation from date of hire*
  • sick time (accrued at 1 hour for every 25 hours worked)
  • eight paid holidays
  • two personal days per year
  • participation in a 401(k) retirement plan with employer match
  • discounted company stock program (S.I.P.)
  • equity program (Bean Stock)
  • incentivized emergency savings
  • financial well-being tools
  • 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program
  • student loan management resources
  • access to other educational opportunities
  • backup care
  • DACA reimbursement
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